+ Frequently Asked Questions

+ Frequently Asked Questions

We’re sorry to see you go.

If you prefer to cancel your membership, we ask you come in to your club and fill out a Membership Cancellation Form. This provides both parties a copy of your cancellation and allows us to verify your identity.

If you chose a term membership option and want to get out of your contract, we offer a simple cancellation process:

  • $149 fee
  • 30-day written notice

Please note: Used personal training sessions (financed) and in-house charges must be paid in full to cancel your membership.

World Health Calgary offers new members a 14 Day Comfort Guarantee. This means:

  • You may cancel your contractual term within 14 days of enrolment. No refunds.
  • Used personal training sessions (financed) and in-house charges must be paid in full to cancel your membership
  • All dues paid will be honoured in membership time
You may not opt out of the $35 Annual Facility Improvement Fee, (AFIF). The AFIF pays for ongoing maintenance and upgrades to the equipment at all facilities. We have regularly scheduled preventative maintenance days at each of our facilities as a well as on on-line ticketing system that can inform head office of the need to dispatch a technician for urgent issues. We believe that investing in maintenance reduces overall costs in the long-run, while enhancing member experience.
You can request a statement(s) by emailing our Customer Service department at sharedservices@ifhinc.ca. Please include the date range you wish to have provided, as well as the details on how you’d like us to send you the statement. We can send your statement through email, fax or mail.
You may update your billing info at your club or by calling Customer Service at 1-866-278-4131.
You’re always welcome to bring a friend with you to workout. In fact, studies indicate that you will be more successful achieving your fitness goals with a friend.
Out of town guests or those preferring not to meet with a fitness consultant can pay a drop in fee of $20-$25 (depending on location), or a guest fee of just $15 for Fitness clubs and $20 for Executive clubs if they are accompanied by a member.
If you have questions about your account, please contact our Customer Service department at 1-866-278-4131.
Due to the many options we have available, we present our membership plans in person. We have a variety of membership options and we are known for being very affordable. We typically show the club by appointment, which gives you the opportunity to see the club for yourself, ask all pertinent questions, and allows us to outline our entire membership portfolio relevant to your needs. Our goal is to tailor a membership to meet both your fitness and your financial needs. We feel that in all fairness to you and us, one needs to visit our facility and review the membership programs in person in order to make a fair assessment. We do offer a free, no obligation pass to use the club which will make your trip worthwhile even if we’re not the right club for you.
World Health has a variety of corporate fitness membership plans available. You can get more information about corporate memberships by contacting the General Manager of any World Health location.
Please phone Member Services at 1-866-278-4131 to speak with one of our representatives.
Please phone Member Services at 1-866-278-4131 to speak with one of our representatives.
It depends on what kind of membership you enrolled in. We have several levels of membership with varying access privileges. Generally speaking, each level of membership dues provides enhanced levels of service, amenities, and clubs of access. For example, our Downtown Executive and Sport Clubs offer privileges not typically available at other clubs. Towel service, personal TV’s, tote & laundry, etc. are some examples of enhanced services. Members wishing to access these clubs will be required to upgrade their memberships and pay the additional fees in order to access the premium service plans. Members are allowed 2 free visits to those clubs in order to assess their suitability, prior to upgrading their dues.
You can visit any World Health facility to inquire about the costs of upgrading or downgrading your membership access to find the best fit for you. The clubs will have all of the information on what options are available and how to proceed with your requested change in access.

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