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World Health FAQ's

Can I bring a friend?
We always invite you to bring guests. In fact, studies indicate that you will be more successful achieving your fitness goals by working out with a friend. You can hold each other accountable.

Do you have a drop in fee?
Out of town guests or those that don't want to meet with someone in membership can pay a drop in fee of $20, or a guest fee of just $10 if they are accompanied by a member.


How do I request a statement of my membership dues?
You can request a statement by emailing our Customer Service Department at sharedservices@ifhinc.ca. Please include the date range you wish to have provided to you as well as the details on how you'd like us to send you the statement. We can send your statement through email, fax or mail.


How do I update my billing information?
Your billing information can be updated at any club location or you can call Customer Service in Head Office at 1-866-278-4131, Option 1 for World Health then Option 2 for Membership Enquiries to speak to a representative who can assist you further.


Who do I contact if my billing isn't right?
You can contact the Customer Service department in Head Office at 1-866-278-4131, Option 1 for World Health then Option 2 for Membership Enquiries for any billing related issues. We would be happy to review your account with you.


How do I cancel my membership?
If your membership is eligible for cancellation, you can cancel your membership by visiting any of the World Health facilities and filling out a cancellation form or by sending a registered letter to IFH Head Office at:
International Fitness Holdings
7222 Edgemont Blvd NW
Calgary, Alberta
T3A 2X7


Why are there no prices on your website or why do we not give prices over the phone?
Due to the many options we have available, we present our membership plans in person. We have a variety of membership options and we are known for being very affordable.  We typically show the club by appointment, which gives you the opportunity to see the club for yourself, ask all pertinent questions, and allows us to outline our entire membership portfolio relevant to your needs. Our goal is to tailor a membership to meet both your fitness and your financial needs.  We feel that in all fairness to you and us, one needs to visit our facility and review the membership programs in person in order to make a fair assessment.  We do offer a free, no obligation pass to use the club which will make your trip worthwhile even if we're not the right club for you.


How do I set up a corporate membership for my employer?
World Health has a variety of corporate fitness membership plans available. You can get more information about corporate memberships by contacting the General Manager of any World Health location.


What is the $35 Annual Facility Improvement Fee and can I opt out of it?
The Annual Facility Improvement Fee pays for ongoing maintenance and upgrades to the equipment at all facilities. We have regularly scheduled preventative maintenance days at each of our facilities as a well as on on-line ticketing system that can inform head office of the need to dispatch a technician for urgent issues. We believe that investing in maintenance reduces overall costs in the long-run, while enhancing member experience.


Can I buy out the membership and receive gift cards for the remaining term?
Please phone Member Services at 1-866-278-4131 to speak with one of our representatives.


Can I transfer my membership to another person?
Please phone Member Services at 1-866-278-4131 to speak with one of our representatives.


Is my membership valid at all locations?
It depends on what kind of membership you enrolled in. We have several levels of membership with varying access privileges. Generally speaking, each level of membership dues provides enhanced levels of service, amenities, and clubs of access. For example, our Downtown Executive and Sport Clubs offer privileges not typically available at other clubs. Towel service, personal TV's, tote & laundry, etc. are some examples of enhanced services. Members wishing to access these clubs will be required to upgrade their memberships and pay the additional fees in order to access the premium service plans. Members are allowed 2 free visits to those clubs in order to assess their suitability, prior to upgrading their dues.


Can I upgrade or downgrade my membership access?
You can visit any World Health facility to inquire about the costs of upgrading or downgrading your membership access to find the best fit for you. The clubs will have all of the information on what options are available and how to proceed with your requested change in access.